Terms and Conditions

Welcome to wellnesspsico.com, operated by Wellness Psicología LLC. By using our online therapy services, you agree to comply with the following terms and conditions. We recommend that you read these terms carefully before accessing or using our services. If you do not agree with any part of these terms, please do not use our services.

1. Services Offered

Wellness Psicología LLC provides online psychological therapy services. Sessions are conducted exclusively by trained psychology professionals and are delivered through a secure platform designed specifically for remote therapy.

2. Service Eligibility

2.1 Legal Age: You must be of legal age in your country of residence to use our services. We do not provide services to individuals under the age of 18.

2.2 Geographic Restrictions: Our services are available to individuals from any geographic location, as long as they meet the age requirement.

3. Session Modality

3.1 All sessions are conducted entirely online through a secure, specialized platform for psychology services. No software installation is required. Users will receive a unique link for each session, accessible via any web browser on devices such as PC, Mac, tablet, or smartphone.

3.2 Recordings: Session recordings by the user are not permitted. In some cases, the therapist may record audio of specific exercises or meditations, but these will include only the therapist's voice. The patient's voice will not be recorded.

4. Pricing and Payments

4.1 The cost of a one-hour individual therapy session is €50. A 90-minute couples therapy session costs €75. Payments may be made in euros or the equivalent in U.S. dollars at the current exchange rate. Payment must be completed prior to the session.

4.2 If you cancel more than 24 hours before your scheduled session, you will receive a full refund. Cancellations made within 24 hours of the session are non-refundable.

5. Confidentiality and Data Handling

5.1 For detailed information on how we process and protect your personal data, please review our Privacy Policy. We are committed to maintaining the confidentiality of your information and complying with applicable data protection laws.

5.2 We do not store session recordings. We only keep notes related to your progress, treatment, and other necessary data for service delivery. These notes are stored securely and are kept separate from your personally identifiable information.

6. User Responsibilities

6.1 Users agree to provide accurate and up-to-date information regarding their identity and place of residence.

6.2 If a user fails to comply with expected behavioral standards during sessions—such as repeated absences without notice or inappropriate conduct—the therapist reserves the right to terminate the service and deny future sessions to that individual.

7. Limitations of Liability

7.1 If online therapy is not suitable due to the severity or urgency of a case, the therapist will inform you and refer you to emergency mental health services in your country. It is the user’s responsibility to seek and access these services.

7.2 Wellness Psicología LLC is not responsible for the outcomes or progress of therapy, as its effectiveness depends on various factors, including the patient’s active participation. We are committed to providing professional care based on proven, evidence-based methods, but we do not guarantee specific results.

8. Cancellation Policy

8.1 If you cancel a session with less than 24 hours’ notice, the full session fee will be charged. If you cancel with more than 24 hours’ notice, a full refund will be issued.

9. Changes to Terms and Conditions

9.1 These Terms and Conditions may be updated at any time. Changes will be posted on this website and made available for review. If any updates affect active users, they will be notified directly by email.

10. Jurisdiction and Dispute Resolution

10.1 Any legal disputes related to the use of our services shall be resolved under the laws of the United States. By using our services, you agree that any dispute will be handled in the appropriate jurisdiction within the U.S.

Contact

If you have any questions about these Terms and Conditions or need more information, you can contact us at: contact@wellnesspsico.com

Last updated: January 27, 2025